Buy with Prime FAQs
Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on shop.ketoneaid.com, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.
When you decide to purchase a product using Buy with Prime on KetoneAid, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.
Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.
You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on KetoneAid. For Buy with Prime purchases, you can’t see or track orders on your Amazon.com orders page or in the Amazon mobile app.
Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at firstname.lastname@example.org. Buy with Prime orders are covered by theAmazon Pay A-to-z Guarantee.
If you either have a question or experience an issue with your Buy with Prime order, contact us at email@example.com. You'll receive an order confirmation email with a link to see your order status and how to contact KetoneAid.
Yes, you must be a Prime member to purchase products using Buy with Prime on KetoneAid. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.
Link to the Buy with Prime customer service page here.
Amazon.com gift cards, promotional discounts offered by KetoneAid or points can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.
Buy with Prime orders can only be placed and shipped within the US.
Buy with Prime does not support subscriptions.
Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- Other carrier-related delays
If you do not receive your order in the anticipated time frame, we recommended that you do the following:
- From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.
- On the order details page, you can confirm your shipping address.
- Wait 48 hours to allow for unexpected delays.